The Adobe Administration Tool
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A new Tool will be created under Setup > Tools > Service Manager Tools.
This section will be available to all BSS userscan be accessed by going to Setup → Tools → Service Manager Tools.
To open the tool, the user has to select an instance from the dropdown drop-down list as shown in the figure below. (Image 1)
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When the instance has been selected, a link to the tool will appear next to the instance’s name. (Image 2)
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of the instance
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The tool consists of has two sections, Customer Search and Logs Search.
Customer Search
At The Customer Search the user can see section, shows all the information regarding orders* and subscriptions of order information for a specific BSS account, including their status, by clicking the Actions button. (Image 3, Image 4)*Only orders .
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The orders shown are from current term |
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and they are sorted |
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in reverse chronological order. |
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Selecting Actions shows the subscriptions as well.
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Logs Search
In the Logs Search section, the user can see view the communication history between BSS /STR or Storefront and Adobe for a specific customer by searching for an Adobe Customer Id which .
The Adobe Customer ID can be found either from BSS account sync options (Image 5) or from the column “Adobe Id” in the BSS Account Sync Options.
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Alternatively, it can be found in the Adobe Id column of Customer Search page of the administration tool (Image 6).
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The logs are shown displayed in reverse chronological order and the search process searching may take a few seconds. (Image 7)
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By clicking Select the Actions button at ellipsis (…) in the Logs Search page , the user can see to view the properties of a specific log, such as the Request Id, Corellation Correlation Id, Request Method, UrlURL, Request Body and Response. (Image 8)
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