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This page explains how you can monitor the consumption and usage charges of a Fixed Price with Overage Acronis subscription and how you can cancel and upgrade such a subscription. |
Viewing the Fixed Price of an Acronis Subscription
For a Fixed Price with Overage Acronis subscription, the corresponding information is displayed under the subscription view page in both BSS and Storefront.
BSS Subscription View - Monthly Fixed Price
By displaying the Monthly Fixed Price in the Subscription view, BSS users are able to view and compare the Fixed Price the customer paid and the Subscription Amount they have consumed. Note that this is not the current Subscription Amount but the estimated current Amount, which is updated three times per day. The Monthly Fixed Price field is where the predetermined Fixed Price is displayed on the subscription and is irrelevant to the Subscription Amount, Unit Price, or Final Unit Price.
Storefront Subscription view - Monthly Fixed Price
Also, in Storefront, the Unit Price is updated three times per day. Furthermore, the Monthly Fixed Price in the subscription details view page is displayed under the left-side sticky menu.
Fixed Price with Overage Usages Monitoring & Renewals
Usages are displayed live each time you click on the Usage Records tab under the Subscription view page. However, for Fixed Price with Overage subscriptions, at the end of the billing cycle, one of the following two scenarios happens:
Α debit invoice is generated with a specific amount that corresponds to the overage amount when the subscription total amount is higher than the Monthly Fixed Price
orNo invoice is generated at all because the subscription total amount is lower than the Monthly Fixed Price for which a customer has already been invoiced.
As a result, the Fixed Price with Overage PPU usage is not displayed in the invoice as invoice items. However, the BSS users can witness the resources consumed and their charges, of the previous billing cycle in the corresponding renewals section of that subscription, in a separated tab called Billed Usage Records.
“Billed Usage Records” Tab
The Billed Usage Records tab is located inside the BSS under the subscription view page where the renewals section is located.
Until the billed usages are retrieved from the Acronis Cyber Protect Cloud Service Manager, the message No records found will be displayed in the Billed Usage Records tab.
When we receive the billed usages, and after the corresponding calculations are completed by the system, the usages are displayed in the following section
The columns containing the data of the Billed Usage Records are the following:
Code: Is the code of the unit.
Description: Is the description of the unit.
Billing Period: Is the period of billing for that unit that displays its date range from the beginning until the end.
Unit Price: Is the price of the unit consumed.
Unit: Is the type of the unit (whenever applicable).
Quantity: Is the quantity of the unit.
Total: Is the actual total price before any taxation is applied.
Exporting the Billed Usage Records
BSS users are able to export the billed items to an excel file for further use.
After the appearance of the list of usage records, an Export to action button is available, which exports the current view of the tool to an Excel spreadsheet. This means that this action doesnot perform any extra retrieving of data but rather exports all data of that tab from all the pages. The excel columns are the Code, Description, Billing Period, Unit Price, Quantity, and Total. The format of the name of the excel file is the following: "BilledUsageRecords.xls".
Canceling or Suspending an Acronis PPU Subscription with Fixed Price
Nonetheless, the cancellation, suspension, and expiration of an Acronis PPU subscription remain the same, and the documentation of those actions can be found on the Managing an Acronis Cyber Protect Cloud Subscription page.
Upgrading an Acronis Consumption-Based Subscription to a Fixed Price with Overage Subscription
If your customers have purchased consumption-based product subscriptions, you can upgrade them to a fixed price with an overage subscription, by following the generic upgrade process.
For being able to do this, you should first define and upgrade path between your consumption-based Acronis product and your fixed price with overage products.
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Same Order Characteristics are Required Across Upgradable Products During the upgrade, users should choose the same order characteristics as the automatically created Acronis PPU product in order for the upgrade to take place without issues. |
Downgrading a Fixed Price with Overage subscription to a Usage-based subscription is not yet supported.
Upgrading & Downgrading an Acronis Fixed Price with Overage Subscription
Since the billing model of Fixed Price with Overage is adjustable and can be tailored, you can manually create as many custom Acronis PPU products with different monthly Fixed Prices as you need, based on your commercial policy and the monthly cost consumption of your customers. This way, you can offer
those Acronis PPU products, as upgrade options, to your customers with the flexibility of higher Fixed Prices with different levels of margin or markup profit. To achieve that, you can define upgrade paths for those custom-made Acronis PPU products, by following the guide on the Upgrade/Downgrade a Subscription page.
If, for example, your customers have purchased a Fixed Price with Overage Acronis subscription, having a fixed price of 100 euros, and they constantly pay for overage (over usage), they may wish to upgrade to a higher Fixed Price with Overage Acronis subscription, having a fixed price of 200 euros, that will have a lower level of margin or markup profit or vice versa.
Upgrade Rules
The upgrade functionality of Fixed Price with Overage PPU subscriptions follows the existing logic of Consumption-Based PPU subscriptions except for the invoices that are created/generated for the Monthly Fixed Price.
The upgrade action can take place any time before the end of the billing cycle, regardless of the subscription’s current total consumption, that might be lower or higher than the current monthly Fixed Price.
The billing option of Fixed Price with Overage PPU products defines the manner that our systems handle the invoicing of Monthly Fixed Amounts. Detailed scenarios are described below.
Regarding a subscription’s billed usages, those are returned after the upgrade (the next month for the previous billing cycle).
Therefore, from a business perspective, customers may want to upgrade a subscription when they notice that the total consumption is higher than the Monthly Fixed Price for a constant number of billing periods. However, customers may want to downgrade a subscription when they notice that the total consumption is lower than the Monthly Fixed Price for a constant number of billing periods.
Upgrade & Downgrade Rules
The upgrade and downgrade functionality of Fixed Price with Overage PPU subscriptions follows the existing logic of Consumption-Based PPU subscriptions except for the invoices that are created/generated for the Monthly Fixed Price.
The upgrade/downgrade action can take place any time before the end of the billing cycle, regardless of the subscription’s current total consumption, that might be lower or higher than the current Monthly Fixed Price.
The billing option of Fixed Price with Overage PPU products defines the manner that our systems handle the invoicing of Monthly Fixed Amounts. Detailed scenarios are described below.
Regarding a subscription’s billed usages, those are returned after the upgrade/downgrade (the next month for the previous billing cycle).
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Credit Invoice Avoidance In case you wish to avoid the credit invoice generation it is highly recommended to apply the downgrade action at the end of the billing cycle so as to avoid the generation of a credit invoice. |
Upgrading With Invoice Examples
The following example scenarios, under the two distinct tabs (With Upfront Billing, With No Upfront Billing), analyze the upgrades between Fixed Price with Overage PPU subscriptions along with the respective invoices.
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The three example below follow the upfront billing method:
Scenario 1: Upgrade to a higher hybrid-pricing plan (Overage exists) Upgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly Fixed Price before the end of the billing cycle:
Scenario 2: Upgrade to a higher hybrid-pricing plan (No Overage exists) Upgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly Fixed Price before the end of the billing cycle:
Scenario 3: Upgrade twice an active subscription before the end of the billing cycle As we don’t apply any limitation to the times a user is able to upgrade their subscriptions, there may be scenarios with more than one upgrade before the end of the current billing cycle.
The three example below follow the no upfront billing method:
Scenario 1: Upgrade to a higher hybrid-pricing plan (Overage exists) Upgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly Fixed Price before the end of the billing cycle:
Scenario 2: Upgrade to a higher hybrid-pricing plan (No Overage exists) Upgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly Fixed Price before the end of the billing cycle:
Scenario 3: Upgrade twice an active subscription before the end of the billing cycle As we don’t apply any limitation to the times a user is able to upgrade their subscriptions, there may be scenarios with more than one upgrade before the end of the current billing cycle.
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Upgrading a Suspended Acronis PPU Subscription
In BSS, when the user upgrades a suspended subscription, the new subscription remains with suspended status, but the user can activate it again through BSS.
Downgrading With Invoice Examples
The following example scenarios, under the two distinct tabs (With Upfront Billing, With No Upfront Billing), analyze the upgrades downgrades between Fixed Price with Overage PPU subscriptions along with the respective invoices.
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The three example examples below follow the upfront billing method:
Scenario 1: UpgradeDowngrade to a higherlower hybrid-pricing plan ( whenOverage exists) Upgrade Downgrade an active Fixed Price with Overage hybrid PPU subscription to one with a higher monthly lower Monthly Fixed Price before the end of the billing cycle (Subscription’s Total Amount > Monthly Fixed Price):
Scenario 2: UpgradeDowngrade to a higherlower hybrid-pricing plan ( whenNo Overage exists) Upgrade Downgrade an active Fixed Price with Overage hybrid PPU subscription to one with a higher monthly lower Monthly Fixed Price before the end of the billing cycle:
Scenario 3: UpgradeDowngrade twice an active subscription before the end of the billing cycle As we don’t apply any limitation to the times a user is users are able to upgrade downgrade their subscriptions, there may be scenarios with more than one upgrade downgrades before the end of the current billing cycle.
The three example examples below follow the no upfront billing method:
Scenario 1: UpgradeDowngrade to a higherlower hybrid-pricing plan (Overage exists) Upgrade Downgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly lower Monthly Fixed Price before the end of the billing cycle (Subscription’s Total Amount > Monthly Fixed Price):
Scenario 2: UpgradeDowngrade to a higherlower hybrid-pricing plan (No Overage exists) Upgrade Downgrade an active Fixed Price with Overage PPU subscription to one with a higher monthly lower Monthly Fixed Price before the end of the billing cycle:
Scenario 3: UpgradeDowngrade twice an active subscription before the end of the billing cycle As we don’t apply any limitation to the times a user is users are able to upgrade downgrade their subscriptions, there may be scenarios with more than one upgrade downgrade before the end of the current billing cycle.
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When a monthly Fixed Price with Overage PPU subscription is upgraded or downgraded to one with a higher monthly Fixed Price, the corresponding amount is updated in the subscription view page, both in Storefront and BSS.
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