The interworks.cloud platform allows distributors to easily upgrade their basic (formerly lite ) resellers to the standard ones edition and provide them with valued autonomy to:
set up their own SEO-ready Storefront and configure the preferred look and feel (L&F)
automatically view and manage end-customer subscriptions
automate order placement and cloud service provisioning
easily update product catalog and pricing.
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Q: Why should I upgrade a basic lite reseller to a standard resellerthe Standard Edition?
A: There are many reasons you should upgrade a basic (formerly lite) reseller to the standard versionedition. Apart from the business incentives and the ability to diversify your offering, such an upgrade empowers your resellers with:
Their own-labeled Storefront seamlessly connected to yours
Automation of cloud service provision and billing
Integration with your own APIs. The standard edition reseller will have access to Marketplace API that offers access to their customers' data (orders, subscriptions, contact details) and invoices.
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Q: Is the ability to upgrade Resellers to the Standard Resellers edition available for everyone?
A: The Standard Reseller extension Access to the Standard Edition upgrade is available for customers who have purchased the Diamond Edition of the platform.
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Q: What is the cost of the Standard Reseller extensionEdition?
A: The Standard Reseller extension ability to upgrade resellers to the Standard edition will be available at a small additional commitment rate. Please contact our Sales Department for a quote specifically tailored to your needs.
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Q: Why is interworks.cloud offering this extension functionality now?
A: At interworks.cloud, we work hard to provide solutions that match your needs and enable you to offer bespoke services to your resellers. For this reason, and taking into account our customers' feedback, we have decided to create a holistic, step-by-step approach that guides you and allows you to gradually upgrade your resellers by giving them the ability to update their services and capabilities. In this context, our vision foresees three different editions of our platformfor resellers:
Basic Reseller (formerly lite reseller)edition: for any reseller who wants to offer services bought from a Distributor
Standard Reselleredition: ideal for resellers who want to take it to the next level and enable their customers with a self-service storefront to order/manage and provision services
Professional Edition (formerly tenant reseller) edition: the most advanced edition that will be substituting the tenant reseller edition. Perfect for upgrading your standard edition resellers wanting to become System Integrators and MSPs who buy services directly from vendors (Microsoft, Google, Amazon, etc.).
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Q: Which services can my standard edition resellers offer to their end customers?
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All this, right from their own Storefront!
Q: Can my standard edition reseller invoice their customers?
A: The Standard Reseller edition doesn’t offer invoicing capabilities, as invoicing is offered in with the Professional Edition. But, they can use the Marketplace API for getting their invoices (what they need to pay to you) for having their costs in their back-office system.
Q: How can I upgrade a basic reseller to a standard resellerthe Standard edition?
A: Very quickly. Just click on Upgrade Resellers at the Shortcuts menu on the left-hand side panel of the account you want to upgrade. The system will prompt a pop-up window asking you if you want to upgrade your reseller to the Standard or Tenant (soon: Professional) edition.
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Q: Can I upgrade any basic reseller I want?
Basically, yes. It is up to you to decide which reseller(s) you want to upgrade.
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You can use the Reports functionality of your BSS to obtain a report of those accounts that have been upgraded to Standard Reseller or to filter them by this role.
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Q: Do I need to notify my resellers that they have been upgraded to the standard Standard edition?
A: No. The system will take care of that for you by sending an automated notification to the reseller. This notification will inform the standard reseller of the upgrade and will provide their new Storefront URL.
Q: Do my Resellers at the Standard Resellers edition get their own Storefront?
A: Yes! By being upgraded, your standard edition resellers obtain their very own, customizable, and SEO-friendly Storefront.
Q: Can a Reseller at the Standard Reseller edition customize their Storefront?
A: Of course! Actually, from the admin environment of their Storefront, your Resellers at the Standard Resellers edition can:
Adjust their Storefront’s general settings, such as company name, Storefront URL, and Google Analytics
Customize look and feel (rebranding), such as selecting their preferred skin (color theme), setting up the structure of their homepage (sections, images, banners)
Set contact page for their customers.
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Q: Can a Reseller at the Standard Reseller edition manage their own customers' access to their Storefront?
A: Definitely. Standard Resellers edition resellers can create Storefront user accounts for their end customers where the latter can log in and place/manage orders and subscriptions, view Azure consumption, manage O365 licenses, etc.
Q: Can my Standard Edition Resellers monitor the evolution of their costs, payments and/or products?
A: Yes, and they don’t have to do anything about that! Every time a Standard Edition Reseller logs into their Storefront, the homepage displays a dashboard with meaningful statistical information that includes:
General Statistics, such as monthly costs, subscriptions sold, licenses sold, account balance, overdue payments, etc.
Product Mix: a pie chart with their Top 10 products broken down per type.
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Q: Can I help my Resellers at the Standard Resellers edition manage the products I make available to them?
A: Definitely! In your reseller’s Storefront's admin environment, there is a “Vendor” button, which bears your name, as the reseller’s Distributor. At that section, the platform displays: (i)Vendor Statistics, including the total number of all products the reseller can purchase from you, the total number of products listed on their Storefront and the total number of unlisted products (ii) Categories, i.e., clickable tags for filtering vendor products and the tabs for quick access to unlisted and listed products.
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Q: I offer my Resellers at the Standard Resellers edition a wide variety of products. How can I help them find what they are looking for?
A: You don’t have to do anything.Your reseller can easily filter the products you make available to them, using either the Categories tags at their Vendor’s menu or the Search for a product box right above the unlisted or listed products table.
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Q: Can my Standard Edition Resellers adjust the pricing of the products they offer?
A: Yes but only for setting specific mark-up to above their cost. They can do this both for individual products or in bulk when they publish a product on their Storefront and any time after that.
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Q: Can my standard resellers Standard Edition Resellers offer trial subscriptions to their customers?
A: Definitely, and your reseller’s customers can ask for a trial subscription right from their Storefront.
Q: Can my standard resellers Standard Edition Resellers manage their customers?
A: Very easily. Right from the admin side of their Storefront, at the My Customers section, your standard edition resellers can:
View and manage customers, their subscriptions, orders, and assets
Obtain customer statistics
Filter customers according to specific criteria.
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Q: What kind of customer statistics are available to my standard edition resellers?
A: Your standard edition resellers can easily access the following information pertinent to their customers:
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Q: What kind of customer management possibilities are there for my standard resellers at the Standard edition?
A: The system offers your Standard Edition Resellers a diverse array of actions for managing their customers that include:
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