Edit Subscription's Pricing Info

Image Modified

When you select this option the system will apply the changes from the beginning of the current billing cycle (e.g. from 1^st day of the month) and the following business rules will be applied:

• If the customer changes the subscription price list, the system will get the current price of the price list not the price that price list might had at the beginning of the current billing cycle.
• If the customer wants to change the billing cycle of the subscription, he can only select a bigger period (e.g. to convert a monthly subscription to yearly one), he cannot apply for the current billing cycle a smaller period.
• If there are scheduled price changes for the next billing cycle, these requests will be cancelled.

Option Unavailability

You will not be able to change the pricing for the current billing cycle if there are pending invoices for :

• Changes on subscription quantity
• Changes on add-ons quantity
• for upgrade or downgrade actions. 

In these scenarios, the option will be locked and a warning will be displayed:

For unlocking this option, you need to generate manually the pending invoices first. 

Change the Pricing for the Next billing Cycle

When you select this option the system will apply the changes when the subscription will be renewed (e.g. from the 1st day of the next month) and the following business rules will be applied:

• If the customer changes the subscription price list, the system will get the price the price list will have when the subscription will be renewed.
• If the customer wants to change the billing cycle of the subscription, he can select either a bigger period (e.g. to convert a monthly subscription to yearly one) or a smaller period (e.g. to convert a yearly subscription to a monthly one)

Such requests are logged as scheduled pricing change requests and are accessible through subscription details page. The customer administrator has the option to update or cancel this request at any time during the current billing cycle (i.e. before the system renews the subscription and applies the scheduled request)

A subscription with a scheduled pricing change

If after the submission of the request the subscription status changes (i.e. the subscription has been cancelled), the system will do the following:

• Subscription Cancellation: The scheduled changes will be cancelled.
• Subscription is set to inactive: The scheduled changes will be cancelled.
• Subscription Suspension: The scheduled changes will remain active
• Subscription upgrade / downgrade. The scheduled changes will be cancelled