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Following the Storefront’s announcement on Release 3.28.179, and BSS’s announcement on Release 3.28.181, we are excited to announce the final feature introduction of scheduled changes called Billing Term change. This final feature applies to both our portals (BSS & Storefront) and allows you to schedule a change of the Billing Term (when applicable) that will take place during the renewal date of the NCE subscription. Possible billing terms include the Monthly, Annual, and Triennial.

💎 Value: This feature in the BSS and Storefront portals gives you greater control and flexibility over your Microsoft subscriptions by allowing you to automate billing term changes at the renewal date to reduce administrative overhead and improve forecasting. This proactive approach simplifies subscription management.

🚀 Activation: After this release 3.28.182, you have to run the 'Get Services Definition' (GSD) process for all Microsoft Cloud Services Service Manager instances, to make the Billing Term functionality available during scheduling changes for both the Storefront and BSS portals.

⚙️ How it works: From the Subscription view page in the BSS and Storefront portals, click the Manage Renewal button. In the respective pop-up window that appears, select the desired billing term (e.g., monthly, annual, or triennial) for the next term (please note that the Billing Plans and Billing Terms are linked; selecting a Billing Term impacts the options available for the Billing Plans and vice versa). These changes are then saved by clicking on the Submit button and automatically applied when the subscription renews.

✅ Availability: This feature is not available to Tenant Resellers.

We are excited to announce a significant enhancement to your experience with Adobe product management. Introducing the new "Catalog Status" field for Adobe products (add-ons), which is designed to improve efficiency and simplify your workflow. BSS users now have the ability to monitor the catalog status of their Adobe products (add-ons) directly within the new Catalog Status field, found inside each Adobe product (add-on). This feature allows users to easily determine whether products are new, updated, unchanged, or discontinued, eliminating the need for external Excel files.

💎 Value: This feature in the BSS portal aims to improve efficiency, simplify identification, and streamline the Adobe product management process. BSS users can also utilize this new field as a search criterion to filter Adobe products based on their current status, which is especially useful for managing large product catalogs efficiently.

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🚀 Activation: After this release 3.28.182, you have to run the 'Get Services Definition' (GSD) process for all Adobe Service Manager instances, to make the “Catalog Status” field appear and be populated with the respective catalog status values for each available Adobe product (add-on) in your BSS portal.

⚙️ How it Works: From within each Adobe product view page, where this new informative text field resides, BSS users can check each Adobe product to examine its catalog status, whether ‘new’, ‘updated’, ‘unchanged’, or ‘discontinued’. In essence, this is a visual indicator of catalog statuses, that offers automated status tracking, reducing manual work and enabling better decision-making.

We are pleased to announce a new capability within the Adobe VIP MP Migration Tool and the Adobe Reseller Change Tool. Both tools now support handling Adobe customer and end customer accounts, even when they don't have an active Adobe service to be migrated or transferred, respectively.

💎 Value: This new capability on both our tools increases flexibility by enabling the handling of Adobe user accounts without an active Adobe service, saves time by simplifying workflows, and the overall support on customer accounts. Therefore, these updates enhance your user experience and efficiency, ultimately benefiting both customers and business operations.

⚙️ How it Works:

1. Adobe VIP MP Migration Tool: When a customer is migrated with the VIP MP Migration Tool, the system shows an overview of their services. If no services are available, the user can click “Next” to proceed. Then, the user should select the “New Customer” option and lastly click “Next” to complete the migration process.

2. Adobe Reseller Change Tool: Upon selecting an end customer for a reseller change, the system previews their services. If no services are available, the user can click “Next” to proceed. Then, the user should select the “New Customer” option and lastly, click “Next” to execute the reseller change process.

Concerning both our aforementioned tools, for customers and end customers with an existing Anniversary/Renewal Date, a Base subscription is created with key dates set accordingly, ensuring future purchases retain the Renewal Date, respectively. For customers and end customers without a previous subscription, only their accounts and contacts are created during the migration or transfer, respectively. No subscription is generated until a purchase is made, at which point key dates are automatically assigned by our platform.

With this release, we are introducing improved support and handling of end customer subscriptions in our Adobe Reseller Change Tool during a reseller change. This tool can now identify Adobe Extended-Term subscriptions and Early Renewal* subscriptions from end customers during the transition and seamlessly transfer them and activate them.

💎 Value: This enhancement of the Adobe Reseller Change Tool ensures continuity and minimizes any disruption for customers and their subscriptions during the reseller change process.

⚙️ How it Works: The tool identifies subscriptions during a reseller change and seamlessly transfers them to the new reseller, activating them immediately. The Start Date is set to the exact day of the change. To ensure continuity for end customers, the End Date is calculated by subtracting one day from the subscription's Anniversary Date, which keeps the Extended Term date unchanged.

* Early Renewal: Early Renewal subscriptions apply to customers who renew their subscriptions within one month before the Anniversary/Renewal Date.

With this release, we have updated the list of browsers we officially support. Please refer to our documentation for the most up-to-date compatibility details. Note that the Storefront now supports the following (or later) browser versions:

💎 Value: This update ensures the platform stays secure, runs smoothly, and leverages the latest web technologies for a better user experience.

📌 Please note that Internet Explorer is not supported.

The following issues were addressed, with fixes applied where necessary:

1. Full Upgrade of Microsoft Subscription (Rare Retry Process Issue) - Issue Resolved: We have resolved an issue where a Storefront user faced errors when retrying a full upgrade from one Microsoft subscription to another. The issue caused the upgrade process to fail upon retry. The issue has been resolved, and retries of full upgrades are now completed successfully.

2. Storefront Issue for Resellers Ordering for Themselves - Issue Resolved: We have resolved an issue where when resellers were being upgraded to tenant resellers, they were unable to place orders for their own use through the Storefront due to the missing option (“For own use”) in the ordering step. The issue was caused by corrupted data, but it has now been resolved. Resellers can once again place orders for their own use from the Storefront seamlessly.