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The Customer Search section shows all the accounts, with their Adobe Id, their Name and Status.
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Select Actions ellipsis (…) to open the actions menu and then select Show Orders to show detailed order information.
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The orders shown are from current term and they are The three dots on the right open the Actions menu, which allows you the following actions:
Show Orders
Show Subscriptions
Manage Market Segment
Manage Adobe Contact
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The Show Orders option displays detailed order information from the current term, sorted in reverse chronological order:
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Alternatively, select Actions and The Show Subscriptions to view option displays detailed subscription information.
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The Manage Market Segment option allows you to update your customer’s market segment (COM, EDU, GOV).
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Caution: Changing or removing a reseller’s market segment may cause order or renewal failures on existing subscriptions. |
Finally, when you click the Manage Adobe Contact option, a new pop-up window allows you to review and, if needed, update your customer's contact details (email address and phone number). By clicking Send Details, you authorize Adobe to use this information and automatically resend the Welcome email to the selected customer.
This action is particularly useful in cases when the customer changes their email address.
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Regardless of whether you make any changes in the contact details, once you click Send Details, the contact information will be shared with Adobe and trigger the resend of the Adobe Welcome email. |
Logs Search
In the Logs Search section, the user can view the communication history between BSS or Storefront and Adobe for a specific customer by searching for an Adobe Customer Id.
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