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Appanvil karma designer
summary 3.28.169 Release (Nov 15, 2024) Installation: CloudPlatform.Patch.3.28.169.zipYou must upgrade first to 3.28.0 using the interworks.cloud installer before applying this patch.
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Anchor
328169A
328169A

Aura panel
summaryEnd Customers of White-Label Resellers can Now Upgrade their Subscriptions from the Storefront
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We’re excited to announce that end customers of White-Label Resellers of the Standard Edition are now able to (fully or partially) upgrade their NCE commercial subscriptions directly through the White-Label Reseller’s Storefront, either to a new subscription or an existing one!

💎 Value: End customers gain the flexibility to independently upgrade their subscriptions, with access to personalized pricing based on their reseller’s specific rules. This enhancement ensures Storefront support for all upgrade types: Full or partial upgrades to a New or Existing subscription.

⚙️ How It Works: This feature allows end customers to fully or partially upgrade a subscription to a new or existing one. The Unit Price is calculated based on the product’s markup and any special pricing applied by the Standard Reseller. Upon checkout, the upgraded product is automatically provisioned.

⌛ Coming soon: A new notification email will inform Standard Resellers as soon as their end customers complete a subscription upgrade.

Aura divider
summary
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Aura inline button
summaryLearn More
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Anchor
328169B
328169B

Aura panel
summaryAdobe Commercial Catalog is Now Automatically Created & Updated
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We are also excited to announce that BSS users can now automatically create or update Adobe VIP MP Commercial products using the Get Services Definition (GSD) process without needing to import them manually. This enhancement aligns with the existing process for Educational and Government VIP MP products.

AdobeGSDRN.png

💎 Value: This improvement aims to streamline and simplify the creation and update of Adobe Commercial products, making the process more efficient and user-friendly.

⚙️ How It Works: The ‘Product Import’ process is no longer used for Adobe Commercial products, as these products are now created and updated automatically through the Get Services Definition process. Additionally, BSS users can upload Adobe’s official Excel pricing file directly on the instance settings page. After uploading the file, they can run the Get Services Definition process, which will complete the creation or update of the products and automatically make the base prices and volume discounts available.

Aura cards
summaryUpdating Your Catalog Automatically with the Adobe VIP MP Commercial Products After the release 3.28.169, to update your catalog with the Adobe Commercial Products, you have to run the 'Get Services Definition' (GSD) process for all the Adobe VIP MP Service Manager instances. Of course the Adobe Education & Government Products will also be created or updated automatically as well by the same GSD process. Important Notes - Adobe VIP MP Commercial products created through the Product Import tool, after the release 3.28.169, will not be checked for duplicates. Importing an Adobe VIP MP product manually will create a duplicate. - If the “Update Product Names” field, inside the Adobe VIP MP Service Manager instance, is set to “Set default names only in create,” product names will remain unchanged. Otherwise, names will follow the format used for Commercial, Educational and Government products, as dictated by Adobe.
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Aura divider
summary
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Aura inline button
summaryLearn More
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Anchor
328169FB
328169FB

Aura panel
summaryList of Fixed Bugs
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The following issues were addressed, with fixes applied where necessary:

  1. Token Errors in the Log Subscription List Export Error - Issue Resolved: We have resolved an issue causing errors when exporting large subscription lists to Excel. The system previously attempted to retrieve all data in a single call, leading to failures with large volumes. Now, data collection is done in segments to prevent this problem. This update applies to both subscriptions and assets, ensuring smoother exports for all users.

  2. Add Services Error - Issue Resolved: We have resolved an issue where frequent “token” errors appeared in the BSS platform logs due to delays from the Microsoft API. The refresh token was expiring sooner than expected, causing daily errors for some of our clients. The code has now been updated to check the token’s expiration more frequently and request a new refresh token as needed. This change ensures smoother operation and reduces the occurrence of these errorsthe Add Services modal in the User View of the Storefront’s Workspace did not display error messages from the Service Manager API correctly. Previously, the modal would get stuck without showing the error message requiring a Basis Packet Subscription. Now, the error message is properly displayed, ensuring users are informed of the requirement.

  3. Adobe Container Reactivation Error - Issue Resolved: We have resolved an issue where reactivating an Adobe subscription could fail with an error message. The problem occurred because the Service Manager attempted to cancel all addons, including those already canceled, causing an error in the BSS public API. This has now been corrected, ensuring the smooth reactivation of Adobe subscriptions.

  4. Error During Manual Invoice Generation - Issue Resolved: We have resolved an issue causing errors during manual invoice generation. The problem originated from a deployment failure at a stored procedure that was not updated in production despite the application code being correctly modified. This discrepancy led to the documented errors. The stored procedure has now been updated to ensure smooth invoice generation.

Aura divider
summary
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Aura panel
summaryOn this page
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Aura panel
summaryTranslation Strings for this Release
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For the upcoming release note 3.28.170, there are no new strings available for translation.