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3.28.166 Release (Oct 25, 2024) Installation: CloudPlatform.Patch.3.28.166.zipYou must upgrade first to 3.28.0 using the interworks.cloud installer before applying this patch.

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	328166A
	328166A

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Our Platform Fully Supports the Import of Tenant Reseller's New End Customers from the Microsoft Partner Center

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We are excited to announce a new functionality to our platform’s Import Customer Tool. The added functionality of the tool means that it now supports the retrieval and import of new end customers of Tenant Resellers along with their NCE subscriptions from the Microsoft Partner Center to our platform. This new functionality is based on the backordering functionality, which must be enabled (in the root organization) for Tenant resellers to be able to access and select their inherited Microsoft instances. Furthermore, the retrieval process has been simplified, meaning that users can now select the appropriate inherited Microsoft instance and retrieve their new end customers along with their subscriptions from the Microsoft Partner Center, that have assigned to them the Tenant reseller’s MPN ID.

Moreover, the tool’s interface has been streamlined by removing certain irrelevant columns along with certain buttons to provide a clearer view. These updates are designed to enhance usability and ensure a more efficient customer management experience for Tenant resellers concerning their customer base and subscriptions within our platform.

Of course, the functionality and features of the import tool for Direct and Indirect CSPs have been kept intact.

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	328166B
	328166B

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The Feature of "Upgrading NCE Subscriptions to an Existing NCE Subscription" is Now Available in the BSS Portal

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We're thrilled to further introduce to you with this release the availability of the “Upgrade to an Existing NCE Subscription“ feature to the BSS portal. This means that you can now upgrade to an existing NCE subscription directly throughthe BSS portal. Previously only available in Storefront, this feature allows users to fully or partially upgrade a subscription to an existing one, as long as the necessary criteria are met. The platform displays all eligible subscriptions, lets you adjust the license quantity, and select the upgrade execution date. This enhancement enables a seamless upgrade process through the BSS portal since users can now execute upgrades that could never have been performed in the past. Now, there is no need to create multiple subscriptions for the same products, helping you keep everything streamlined and organized.

Eligibility Criteria:
The destination NCE subscription must be an active, non-trial subscription on the upgrade path of the source NCE subscription, have the same or longer term duration, and also have an end date later than the source subscription. Also, the destination subscription must exist in our platform, under the same account as the source subscription.
Aura cards
summary Important Action for Utilizing the "Upgrade to an Existing NCE Subscription" Feature in the BSS Portal To activate and utilize the "Upgrade to an Existing NCE Subscription" feature within your organization, you have to execute the "Get Services Definition" process on all Microsoft Service Manager instances following the 3.28.166 release. Important Notice for Utilizing the "Upgrade to an Existing NCE Subscription" Feature Please note that this feature is currently available only to Parent/Root organizations and for both the Storefront and the BSS portals. In the upcoming releases, this feature will become available to the Child/Tenant organizations.
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Aura divider
summary
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Aura inline button
summary Learn More
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Anchor

	328166C
	328166C

Aura panel

summary

Minor Change to the Adobe VIP MP Tool Regarding Adobe Subscriptions in Grace Period

params

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Currently, the VIP MP Migration Tool halts migrations from the VIP channel to the VIP MP channel if any Adobe VIP subscription is within the 30-day grace period post-anniversary. Users encountering this will see the error: “Customers within the renewal window following their anniversary date who have not yet renewed some or all of their products will be denied migrations to VIP MP.” Future updates will address and support this scenario. Stay tuned for more improvements!

Aura divider

summary

params

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Aura inline button

summary

Learn More

params

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Anchor

	328166D
	328166D

Aura panel

summary

Enhance Your Cybersecurity Portfolio: ESET and SkyKick Integrations Now Live on interworks.cloud

params

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We’re thrilled to announce that our new billing-integrated vendors, ESET and SkyKick, both leaders in their respective fields, are now live on the interworks.cloud platform for Distributors! Dive into the rapidly expanding cybersecurity market with our new, advanced solutions.

ESET Integration

ESET, a leading cybersecurity company, specializes in developing security software and services. Known for its antivirus and internet security solutions, ESET protects users from a wide range of online threats such as viruses, malware, ransomware, and phishing. With over 30 years of experience, ESET offers high-performing, easy-to-use products that deliver continuous, unobtrusive protection across various platforms, including Windows, macOS, Linux, Android, and iOS. Our integration with ESET allows you to seamlessly automate the selling and billing of ESET services through our platform, ensuring billing accuracy and simplifying your processes.

SkyKick Integration

Distributors can now utilize the interworks.cloud platform to automate the ordering and billing of SkyKick services. Our integration with SkyKick streamlines these processes, allowing distributors to handle ordering and billing, while resellers focus on managing tenants and activating services via SkyKick’s Management portal. This integration guarantees billing accuracy by reflecting any special pricing agreements between distributors and resellers in the invoices generated for each end customer. The consumption-based model simplifies the activation and billing of SkyKick services, reducing the need for complex configuration and setup. Billing is done on a monthly basis and is designed to be efficient, typically taking just a few minutes.

Key Benefits:

Seamless Automation: Automate the selling and billing of ESET and SkyKick services.
Billing Accuracy: Ensure accurate billing and deliver consolidated invoices to your resellers.
Simplified Processes: Reduce the need for complex configuration and setup.
Efficient Management: Manage tenant setup and service activation easily via dedicated portals.

Join us in leveraging these powerful integrations to enhance your cybersecurity offerings and streamline your operations. Dive into the future of IT security and data protection with ESET and SkyKick on the interworks.cloud platform and unlock extra revenues for your business today!

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	328165FB
	328165FB

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List of Fixed Bugs

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The following issues were addressed, with fixes applied where necessary:

Erratic Bug During Microsoft Subscription Upgrade - Issue Resolved: We resolved a bug where upgrading an existing subscription from the Storefront failed due to license discrepancies between the platform and the Microsoft Partner Center. This error that was being caused by the bug also allowed changes to the subscription quantity, even though it had a Failed status, which should not have been possible. The root cause was identified in one of our checking processes, which did not handle multiple order items correctly. A fix has been implemented to address this specific bug.

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Translation Strings for this Release

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The following Excel file contains the latest strings for translation, based on their tag_name, for the release 3.28.167:

Versions Compared

Old Version 2

New Version 3

Key

ESET Integration

SkyKick Integration

Key Benefits: