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In this page, you can find the analysis of how you can upgrade fully or partially from within the Storefront an existing and active NCE subscription to a new NCE subscription that exists within the upgrade path of the existing NCE subscription. |
Applicable Rules for the Upgrade
The following two sections of the upgrade rules of NCE subscriptions need to be upheld. Specifically, the list of these rules are found inside the two following links:
Upgrading to a New NCE Subscription from the Storefront
Resellers can upgrade their subscription(s) via the Storefront by selecting the dedicated upgradebutton.
In the source subscription dashboard, select the I WANT TO… and then Upgrade the subscription.
The Subscription Upgrade pop-up window displays all the available upgrade options, in a carousel fashion. You can navigate to all the upgrade options with the left and right (blue) arrows.
After selecting the eligible product to upgrade to, the following pop-up window is displayed where you have two main options for the upgrade.
Here, you can select to Upgrade to a New Subscription: In this case, the eligible product that you have selected for the upgrade in the previous step will create an entirely new subscription. Of course, the upgrade can be either full or partial and is analyzed below in detail.
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For the “Upgrade to an Existing Subscription” option, please go to the …….. page. |
Full Upgrade to a New Subscription via Storefront
After selecting the first (1) option of New Subscription, the following pop-up window is displayed where you can either increase the Quantity number of the product you wish to upgrade or go back to select another service to upgrade to. Of course, at this stage, you can view the Unit Price of the (upgrade to) product you have chosen, but the final price will be calculated on the next step, after clicking on the Proceed to Checkout button.
By clicking on the Proceed to Checkout button, you are redirected to the Basket Items page where you can view the final price (highlighted in green) and proceed with purchasing the upgrade.
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The upgraded subscription will keep the renewal date of the existing subscription. |
When the checkout is complete, the upgraded product will be provisioned to the reseller automatically.
Partial Upgrade to a New Subscription via Storefront
To upgrade a selected number of licenses via the Storefront:
Select the subscription you wish to partially upgrade to, on the first pop-up window.
On the second pop-up window, select the New subscription option.
On the third pop-up window, specify the number of licenses before clicking on the Proceed to Checkout button.
After clicking the Proceed to Checkout button, you are redirected to the Basket Items page where you can view the final price (highlighted in green) and proceed with purchasing the upgrade.
In the case of a partial upgrade, a new subscription is created for the new product, and the quantity is updated for the old product. A debit invoice is then issued for the new subscription, with a new cycle, which begins on the date of the upgrade. Additionally, a credit invoice is issued for the remaining days of the cycle of the old subscription with the previous product.
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Please note that in case there is a minimum limit of licenses on the existing subscription there might be issues with the execution of the partial upgrade because the license limits might always be upheld. |
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For the “Upgrade to an Existing Subscription” functionality, please go to the …….. page. |