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We're thrilled to announce an important improvement to the Get Services Definition action,for all the (EU & US) online infrastructures, which affects all the Microsoft service managers. Specifically, the improvement allows the Get Services Definition action to run asynchronously in the background, whereas the user can attend to different business needs, while the process is running.

This is a major improvement that increases your productivity, while simultaneously eliminating the process monitoring requirements.

At any time, BSS users can return to the Microsoft service manager page to view the progress (in progress, completed successfully, completed with errors) of the Get Services Definition process and/or the logs and results, by clicking on the hyperlinked “here” text inside the ribbon.

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summary Important Notice for Online (Cloud) Customers - Phased Release from Wednesday 21 of June 2024 and Over the Next Two Weeks Please note that the feature deployment starts on Wednesday 21st of June 2024, and will gradually be deployed and enabled to all our Online (Cloud) organizations within the next two weeks. params 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summary Important Notice for On-premise Customers Please note that the Asynchronous 'Get Services Definition' process for the Microsoft service managers is deactivated for our On-premise customers due to certain Kubernetes and microservice requirements that have to first be established before enabling and utilizing this functionality. params 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We are excited to announce, two improvements in the Microsoft 'Subscriptions Validation & Reconciliation’ tool.

Specifically:

1. Trial NCE subscriptions are now able to be reconciled within the tool. To accommodate this addition, a new column named Is Trial is added to the table to indicate the Trial subscriptions. Additionally, a field called Is Trial, is added inside the “show more“ button of each table result to depict whether the subscription is trial or not. Lastly, a new comment for the case where a Subscription is a trial on BSS and not a trial on MPC and vice versa is created.

2. The 'Get Hierarchy' button (next to the Microsoft instance drop-down selector) and the 'Organization' option from the Validation drop-down selector are now removed, to simplify the look and functionality of the tool, since the instance loads automatically without the need for the 'Get Hierarchy' button.

With this release, we are excited to announce a new feature for our customers using Dropbox services. Starting with the 3.28.148 patch, our system can use the same TeamID from a previously canceled Dropbox Base subscription for a new one. Please note, that this does not apply to Dropbox Sign Subscriptions.

What’s New:

• Creating a new Dropbox Subscription by utilizing the same TeamID: When you place a new order for a Dropbox Base product, our system can now reuse the teamID linked to your previously canceled subscription.

• Enhanced Dropbox Subscription Management and Customer Identification: Every manage action on a Dropbox subscription (i.e. create, cancel, etc.), from this release and onwards, will automatically update the account’s information with the TeamID. Upon creating a new order, our system will check if there is an existing Dropbox account associated with that team ID.

In this release, the Future Requests functionality will not be supported for Legacy Microsoft subscriptions. Due to the Microsoft-led migration from legacy to the New Commerce Experience products, we have deactivated the “Future Requests” feature from both the Storefront and the BSS portals. This means that users cannot schedule a quantity change on a future date for their legacy subscription(s). Therefore, changes in quantity for legacy Microsoft subscriptions can only be immediate. The same applies to Microsoft legacy add-ons.

The following issue was addressed, with fixes applied where necessary:

1. 'Health Check Mechanism' Becoming Slow During Researching “Maintain One Active” Subscriptions - Issue Resolved: We addressed a performance issue with the Health Check Mechanism related to retrieving ‘Maintain One Active’* subscriptions (*one active subscription per product). The inefficient database query caused slow retrieval times. We’ve resolved this by implementing a more efficient query, resulting in significantly faster processing. Note that this fix is not final.