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We're thrilled to announce, for all the (EU & US) online infrastructures, an important improvement to the Get Services Definition action that affects all the service managers including those of Microsoft. Specifically, the improvement allows the Get Services Definition action to run asynchronously in the background. This improvement increases the productivity rate while simultaneously reducing the monitoring requirements and manual acknowledgment of the second step of the Get Services Definition action that requests the user’s input into proceeding towards the completion of the process. This means that BSS users have greater flexibility in attending to different business needs, while the process is running.

Furthermore, BSS users can view the progress (in progress, completed successfully, completed with errors) of the Get Services Definition process and/or the logs and results, by clicking on the hyperlinked “here” text inside the ribbon.

We are excited to announce, two improvements inside our Microsoft 'Subscriptions Validation & Reconciliation’ tool.

Specifically:

1. Trial subscriptions are now included. To accommodate this addition, a new column named Is Trial is added to the table to indicate the Trial subscriptions. Additionally, a field called Is Trial, is added inside the “show more“ button of each table result to depict whether the subscription is trial or not. Lastly, a new comment for the case where a Subscription is a trial on BSS and not a trial on MPC and vice versa is created.

2. The 'Get Hierarchy' button (next to the Microsoft instance drop-down selector) and the 'Organization' option from the Validation drop-down selector are now removed, to simplify the look and functionality of the tool, since the instance loads automatically without the need of the 'Get Hierarchy' button.

With this release, we are introducing an exciting feature for our customers. After this 3.28.148 patch, if you are canceling a Dropbox Base subscription (non-Sign) and are now placing a new order for a Dropbox Base product, this feature is for you!

What’s New:

• Re-Utilization of Dropbox External ID (teamID): When you create a new Base product order, within 7 days of canceling a Base subscription, you can now re-utilize the “Dropbox external ID” (also known as “teamID”) associated with your previously canceled subscription.

• Seamless Restoration: This feature ensures that your Dropbox team, channel, and account retain their original Dropbox External ID (teamID), allowing for a smooth transition when placing a new order of a Base subscription.

• Storage and Functionality: From the release 3.28.148 onwards, every change to an active Dropbox Base subscription will store the Dropbox External ID (teamID) in our platform, enabling efficient re-utilization.

How It Works:

1. First, you cancel a Base subscription.

2. Then, within 7 days of the cancelation, you place a new order for a Base product via the BSS or Storefront portals.

3. Lastly, your original teamID will be automatically associated with the new subscription.

The following issue was addressed, with fixes applied where necessary:

1. Incorrect Charges on Adobe Subscription Due to Pricing Query Timeout - Issue Resolved: We have identified an issue where Adobe subscription charges were incorrect due to the automatic external pricing mechanism not functioning as expected. Specifically, a query of the automatic external pricing mechanism failed due to a transient timeout error of the server. This error caused the query to never become completed in retrieving the correct prices for the Billing Service flow to apply the proper charges on the Adobe Subscription. We have found the issue and resolved it, and the pricing query now executes successfully. Therefore, the charges for Adobe subscriptions are now accurate.