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We are excited to announce the availability of the NCE Subscriptions End-Date Alignment in the BSS portal. This feature, also known as Coterminosity, has been specifically designed to improve the overall BSS experience for your users. With Coterminosity, CSP partners can now easily align the end date of a new (seat-based) New Commerce Experience (NCE) subscription with an existing NCE subscription, all within the BSS platform. This feature also addresses the challenge of end-date alignment between a base subscription and an add-on subscription. Moreover, since this feature was already available for the Storefront Portal and is now accessible in the BSS portal, it remains available for new subscriptions acquired with a flexible Billing Plan and for your Tenant Resellers.

We are excited to announce a new out of the box connector with Autotask PSA, which enables automatic synchronization of billing information from the interworks.cloud platform to your Autotask Manage environment, streamlining your invoicing process and minimizing manual errors.

Whether you're an MSP, VAR, or VAD, Autotask PSA offers everything you need to automate, manage, grow, and secure your business and clients.

The connector will be offered as an add-on service to all platform and reseller editions, allowing you to automatically send the subscription and billing data to your Autotask PSA account, streamline the subscription billing process, and save time.

With this release, we have implemented three practical improvements to the Adobe Service Manager and the Adobe pricing mechanism, specifically focusing on the pricing files and price lists related to Adobe products.

1. Price list Changes Update Dynamically the Pricing of an Adobe Subscription: As a BSS Account Manager, you now can change price lists associated with Adobe subscriptions containing EDU (Education) and GOV (Government) products. This means that by changing the price list inside an existing Adobe subscription, the pricing of the subscription is updated dynamically once the change is saved both in the subscription and the products (add-ons).

2. Automated Price Updates via the Adobe Service Manager: For Product Managers, we’ve streamlined the process of updating Adobe product prices. Whenever a new Excel Pricing file is uploaded in the appropriate field inside the Adobe Service Manager instance and the Get Services Definition process is executed, our system automatically syncs the updated prices to the appropriate Adobe products. This ensures that your product catalog remains accurate and up-to-date without manual intervention.

3. Efficient Subscription Renewals: Managing existing subscriptions with EDU or GOV products is now more efficient. When it’s time for renewal, our system seamlessly pulls pricing information from the corresponding Pricing Excel file(s). This means the system can automatically renew subscriptions with accurate pricing, avoiding discrepancies or manual data entry errors.

These improvements enhance collaboration, streamline workflows, and empower different roles within your organization to work seamlessly with Adobe products.

With this release, we are introducing a new endpoint for canceling subscriptions via the Standard Reseller API.

• POST /api/subscriptions/{subscriptionId}/cancel -Cancels a subscription immediately, based on the given subscription ID.

From this release and onwards, platform users will not be able to schedule a Microsoft Legacy subscription* cancellation to a future date. They will only be able to cancel it with immediate effect. This rule applies to cancellations from the BSS, the Storefront, and the API. By implementing this rule, we tackle the problem of unwanted auto-migrations due to scheduled cancellations that would otherwise not get canceled on time due to Microsoft “locking” the Legacy subscriptions prior to auto-migration.

*Microsoft Legacy subscriptions are based on the following product types: Microsoft Dynamics & Microsoft Cloud Services

As of June 1, 2024, the Legacy Azure Reserved Instances (Azure RIs) will reach their End of Sale. Therefore, these orders and any scheduled ones for 01/06/2024 onwards, will not be processed via our platform. Existing “Azure Legacy RIs” will continue to be supported. You can grow your Azure RI business through the New Commerce Stream with the New Commerce Experience Azure RIs, which are fully supported through the interworks.cloud platform.

In this release, we are introducing a new Microsoft-related rule concerning the synchronization of Accounts between our platform and the Microsoft Partner Center. Specifically, the Billing Information of an existing Microsoft Partner Center (MPC) Tenant cannot be updated when a new BSS Account gets synchronized to that existing MPC Tenant. Synchronizing a new Account in our platform with different billing information to an existing MPC Tenant Account can occur but the MPC billing info will not be updated or replaced by the ones of the new BSS Account. The same rule applies to synchronization through Storefront as well as to a Reseller/End Customer relationship.

Effective from the 1st of June, 2024, the Basic Template has reached its end of life. This means that it is no longer supported or available for use. However, we are thrilled to introduce the latest version of Nebula Template as the new standard for your Storefronts.

Why Transition to Nebula ?

The Nebula Template represents the next generation of Storefront design and functionality. Nebula embodies contemporary design trends and presents a heightened level of customization ease, ensuring a visually appealing and dynamic Storefront experience for your customers. 

How to Transition ?

To facilitate a seamless transition, we have prepared comprehensive documentationand support resources. For the minority of existing customers still using the Basic Template, please note that the system will transition them automatically to the Nebula template.

⚙️ Additionally, we encourage you to customize the Nebula template using CSS and JavaScript to align it with your unique brand identity and requirements.

The following issue was addressed, with fixes applied where necessary:

1. Missing Special Qualification Fields for Educational Customers in Storefront - Issue Resolved: The Special Qualification fields were not displayed during checkout in Storefront for unsynced accounts with a new Microsoft tenant or for synced accounts with Educational customers who had not filled out the special qualification fields. These missing fields have now been implemented, ensuring the correct checkout behavior in Storefront.

2. Unsynched Adobe Reseller / Account can not purchase a product for Personal Use in Storefront Due to a Bug - Issue Resolved: When unsynched Resellers or Accounts attempt to purchase Adobe products in the Storefront, for Personal Use, an incorrect error response occurs due to a bug. This bug has now been fixed, ensuring the correct checkout behavior in Storefront.

3. Wrong User Name in Log History for “Scheduled Changes” Placed via the BSS Portal - Issue Resolved: In our BSS portal, we have resolved an issue where Scheduled Changes of subscription quantities were incorrectly attributed to the default API user in the Log History. Now, the actual BSS user’s name is accurately recorded for all Scheduled Changes.